CUSTOMER SERVICE

When Customer Service is not a department but an attitude

The extensive Polytrade Commercial Team’s experience grants competences capable to identify the most suitable solutions for each individual client’s needs in terms of product quality, cost advantage and logistic efficiency.

The Converter is followed during the entire procurement process. 12 Customer Service employees together with 10 area salesmen and a ”dedicated” technical Support team assist client with product selection, best general terms and delivery planning as well as post sales assistance.

Customer Satisfaction is since always centric in our organization: by leveraging different own survey tools, Polytrade is constantly looking for opportunities to raise its value proposition.

The care for details is our standard!

Commercial References

Commodities:

Commercial Director Luca Marangoni marangoni@polytrade.it +39 02-988911
Customer Service Leader Eva Fossi fossi@polytrade.it +39 0574-653422

Engineering Polymers:

Commercial Director Andrea Menna menna@polytrade.it +39 02-988911
Customer Service Leader Michela Cipriani cipriani@polytrade.it +39 0574-653442

Green:

Product Manager Roberto Nutini nutini@polytrade.it +39 0574-653451